Shipping Policy

Last updated: October 14, 2026

YourSportz sells fitness apparel and accessories to customers in the United States. Orders are fulfilled through CJdropshipping and its applicable suppliers and shipping partners.

1. Order Processing

Orders are submitted for fulfillment after payment confirmation and order review. Processing time depends on product availability, fulfillment location, and the selected shipping arrangement.

Order processing time: Within 24 hours.

Processing time is separate from shipping transit time. An order confirmation does not necessarily mean that the package has shipped.

2. Shipping Destinations and Delivery Estimates

We ship to the following destinations: United States (all 50 states).

The estimated delivery timeframe will be displayed on the applicable product page or at checkout, as appropriate. Delivery estimates depend on product availability, fulfillment location, shipping method, destination, and carrier performance.

Estimated transit time: Estimated delivery times vary depending on the product's warehouse location and the shipping method selected. The estimated delivery timeframe for each product will be provided when available. Delivery times are estimates and may be affected by customs clearance, carrier delays, and other unforeseen circumstances.

We do not guarantee a specific delivery date unless an express guarantee is explicitly offered at checkout.

3. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before the purchase is completed. Any promotional shipping offer is subject to the conditions stated in that offer.

4. Order Tracking

Tracking information will be provided when available through our order communications or website order status.

Tracking may take time to become active after a shipping label is created. Some shipping methods may provide limited tracking updates.

5. Third-Party Fulfillment

YourSportz uses CJdropshipping and the applicable suppliers and logistics providers to fulfill orders. Products may ship from different fulfillment locations, and items in one order may arrive in separate packages.

YourSportz remains the customer's point of contact for order-related questions and will assist with delivery concerns.

6. Shipping Delays

Shipping estimates are not guarantees. Delays may occur because of carrier disruptions, weather, customs processing, high demand, or other logistical circumstances.

If we learn that an order cannot be shipped within the time represented at checkout, or within the applicable legally required timeframe, we will provide the notices and options required by applicable law, including cancellation and a refund where required.

7. Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If you discover an address error, contact us immediately. Changes may not be possible after fulfillment has begun.

If a package is returned, refused, unclaimed, or undeliverable, contact us at yoursportzofficial@gmail.com. Any applicable reshipping arrangements or charges will be reviewed on a case-by-case basis and handled in accordance with applicable law.

8. Lost, Damaged, or Incorrect Orders

If your order appears lost, arrives damaged, or contains an incorrect or missing item, contact us at yoursportzofficial@gmail.com.

Please include your order number, a description of the issue, and clear photographs or other supporting information when reasonably available. We may need to investigate the matter with our fulfillment partner.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law. Nothing in this policy limits any consumer rights that cannot legally be excluded.

9. Contact

YourSportz Customer Support
Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793
Business hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Brasília - DF (GMT-3)

Returns & Refunds Policy

Last updated: October 14, 2026

YourSportz sells fitness apparel and accessories to customers in the United States. This policy explains how to request a return, report a product issue, or seek a refund.

1. How to Request Assistance

Contact yoursportzofficial@gmail.com before sending any item back.

Please provide:

• Your order number.

• The name used to place the order.

• The item concerned.

• The reason for the request.

• Photographs or other supporting information, when relevant.

We will review the request and provide instructions for the applicable return or resolution process.

Do not send an item directly to a supplier or fulfillment warehouse without receiving return instructions from YourSportz.

2. Standard Returns

Our proposed standard return window is [INSERT RETURN WINDOW] from the date of delivery, subject to the eligibility conditions below and applicable law.

For standard returns, items must be unworn, unwashed, undamaged, and returned with original tags and packaging where applicable. Items may be inspected as reasonably necessary to determine their fit and condition.

Requests involving a change of mind, a size preference, or a color preference are subject to this policy and applicable law.

Return shipping responsibility: YourSportz follows a return policy designed to reflect the return and dispute procedures of our fulfillment provider, CJdropshipping. Returns due to incorrect size selection are not guaranteed and must be requested by contacting our customer support team before any item is shipped back. Customers are responsible for return shipping costs when a return is approved. Return requests involving defective, damaged, or incorrectly shipped products will be reviewed separately in accordance with our policies and applicable consumer protection laws. Please do not send any item back without prior authorization and return instructions.

3. Size and Fit

Please review each product's size chart, measurements, fit description, and material information before placing an order.

Sizing can vary between products. If you receive the correct item but find that it does not fit as expected, contact us to determine whether the item qualifies for a standard return.

A size-related request does not automatically qualify for a supplier-funded refund or replacement. However, this does not limit any rights that apply when the product is materially different from its description or otherwise fails to conform to applicable requirements.

4. Defective, Damaged, Incorrect, or Missing Items

If an item arrives defective, damaged, incorrect, or incomplete, contact us promptly at yoursportzofficial@gmail.com.

Please provide your order number and clear photographs or videos when reasonably possible. We may request additional information to investigate the issue with our fulfillment partner.

If the issue is confirmed, we will provide an appropriate remedy, such as a replacement or refund, as required by applicable law and the circumstances of the case.

Return shipping arrangements and costs for these cases will be handled in accordance with applicable law.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method where available, subject to the payment provider's procedures and applicable law.

Our target processing time after approval is within 24 hours. The time required for funds to appear in your account may depend on your payment provider or bank.

Where a refund is legally required, we will comply with the applicable deadline. A legally required monetary refund will not be replaced with store credit without valid customer consent where such consent is required.

6. Order Cancellations

If you want to cancel an order, contact us immediately.

Cancellation may not be possible once fulfillment or shipment has begun. However, we will honor cancellation and refund rights required by applicable law, including rights related to shipping delays.

7. Returns to the Fulfillment Partner

YourSportz uses CJdropshipping for fulfillment. The address and procedure for an authorized return depend on the specific case and the instructions provided by YourSportz.

Do not assume that a product can be returned to the original shipping address or that international return shipping will be prepaid.

We will provide return instructions after reviewing your request. Any internal supplier approval process does not eliminate the consumer rights applicable to your purchase.

8. Items Not Eligible for Standard Returns

Any lawful exclusions for personalized, hygiene-sensitive, or other special products will be identified where applicable before purchase.

No exclusion in this policy overrides mandatory consumer rights, including rights relating to defective, misrepresented, or incorrectly supplied products.

9. Contact

YourSportz Customer Support
Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793
Business hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Brasília - DF (GMT-3)

Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how YourSportz collects, uses, stores, and shares personal information when you visit our website, place an order, or contact customer support.

Website platform: Wix
Fulfillment provider: CJdropshipping and applicable fulfillment partners
Business operator: YourSportz — operated by João Henrique Vezzaro, based in Brazil.
Privacy contact: yoursportzofficial@gmail.com

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information, including your name, email address, telephone number, and shipping address.

• Order information, including items purchased, order status, delivery details, and transaction records.

• Payment-related information processed through the payment provider used at checkout.

• Customer support communications and information you voluntarily provide.

• Technical and browsing information, such as IP address, browser type, device information, and website interactions, where collected by the website or enabled services.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Coordinate order fulfillment and shipping through CJdropshipping and applicable service providers.

• Send order confirmations, shipping updates, and service communications.

• Respond to customer inquiries and resolve order issues.

• Detect fraud, maintain security, and prevent misuse.

• Maintain business records and comply with legal obligations.

• Measure website performance and improve our services, where applicable.

• Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.

3. Sharing Information

We may share information necessary to operate the store with relevant service providers, including:

• Wix and applicable website or e-commerce services.

• Payment processors.

• CJdropshipping and applicable suppliers, fulfillment partners, and carriers.

• Customer support and email service providers, if used.

• Analytics and advertising providers, if enabled.

• Professional advisers and authorities where required or permitted by law.

The information shared depends on the transaction and services involved. We do not claim that every listed category of service provider is active on the website at all times.

4. International Processing

YourSportz is operated from Brazil and serves customers in the United States. Depending on the services used and the fulfillment arrangement, personal information may be processed in Brazil, the United States, China, or other countries.

Where required, we will apply appropriate safeguards and comply with applicable rules governing international transfers of personal information.

5. Cookies and Similar Technologies

Our Wix website and enabled third-party services may use cookies or similar technologies for essential website functions, preferences, analytics, performance measurement, or advertising.

The actual technologies used depend on the website configuration and installed services. Where required by law, we will seek consent before using non-essential cookies or similar technologies.

Please refer to our Cookie Policy for further information.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, dispute resolution, and legal compliance.

We use reasonable security measures appropriate to the information and services involved. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to obtain information about its processing and sharing.

You may also have rights to withdraw consent, opt out of certain processing, or appeal certain decisions where applicable.

To submit a request, contact yoursportzofficial@gmail.com. We may need to verify your identity before responding.

We will handle requests in accordance with applicable law. Certain information may need to be retained where a legal exception applies.

8. Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions in the message or contacting us.

We may continue to send necessary transactional and service-related communications concerning your orders.

9. Children's Privacy

Our store is intended for general consumers and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without the consent required by applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website configuration, service providers, or legal requirements. The updated version will display its revision date.

11. Contact

For privacy questions or requests:

YourSportz
Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793
Business operator: YourSportz — operated by João Henrique Vezzaro, based in Brazil.

Terms & Conditions

Last updated: October 14, 2026

These Terms & Conditions apply to the use of the YourSportz website and purchases made through our online store.

Seller: João Henrique Vezzaro, operating under the brand name YourSportz, based in Canoas, Rio Grande do Sul, Brazil.
Business address: Rua Henrique Stefani, 1001, Canoas, Rio Grande do Sul, 92412216, Brazil.
Customer support: yoursportzofficial@gmail.com

1. About YourSportz

YourSportz is an online retail brand offering fitness apparel and accessories. Orders are fulfilled through CJdropshipping and the applicable suppliers and shipping partners.

The identity and contact information of the legal seller must be provided in the applicable business disclosures and checkout information.

2. Product Information

We aim to provide accurate product descriptions, images, sizing information, and material details.

Actual colors may vary due to screen settings and lighting. Fit, measurements, and minor production details may vary between products.

These variations do not excuse material misrepresentations or a product's failure to conform to its description.

Customers should review the size chart and product details before purchasing.

3. Prices and Payments

Prices, applicable shipping charges, and taxes collected at checkout will be displayed before the purchase is completed.

Payment methods depend on those available through the checkout provider.

Orders may be reviewed for payment authorization, fraud prevention, or other legitimate security concerns. We will not impose undisclosed charges after a purchase.

4. Order Acceptance and Cancellation

An order confirmation acknowledges receipt of the order but does not necessarily mean the item has shipped.

If an order cannot be accepted or fulfilled, we will notify the customer and arrange any refund required by law.

Cancellation requests will be handled according to the order's fulfillment status and applicable legal rights.

5. Fulfillment and Shipping

YourSportz uses CJdropshipping and its applicable fulfillment and shipping partners.

Shipping destinations, charges, and estimated delivery times are described in our Shipping Policy and displayed during checkout where applicable.

We remain the customer's point of contact for order issues and will meet our obligations under applicable law.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy, subject to mandatory consumer protection laws.

Nothing in these Terms & Conditions removes rights that cannot legally be excluded or limited.

7. Acceptable Use

You agree not to use the website for unlawful purposes, attempt unauthorized access, interfere with website security, submit fraudulent orders, or knowingly provide false information.

We may take reasonable measures to investigate suspected fraud or misuse, subject to applicable law.

8. Intellectual Property

Website content, branding, graphics, text, and other materials are owned by or licensed to their respective rights holders.

You may not reproduce or commercially exploit these materials without authorization, except as permitted by law. Third-party product names, logos, and images remain the property of their respective owners.

9. Third-Party Services

The website relies on third-party services for functions such as website hosting, payment processing, fulfillment, and shipping.

Those services may be subject to separate terms and privacy policies. This section does not disclaim responsibilities that applicable law places on YourSportz as the seller.

10. Liability

To the extent permitted by applicable law, YourSportz is not responsible for losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights concerning defective products, misleading representations, or mandatory consumer remedies.

11. Governing Law and Consumer Rights

These Terms & Conditions are subject to applicable laws. Mandatory consumer protection laws may provide rights that cannot be waived by contract.

Any governing-law or dispute-resolution provision must be reviewed and tailored to the seller's legal structure and the jurisdictions in which the store operates.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will display its revision date.

Changes will not remove rights that have already accrued or that cannot lawfully be changed.

13. Contact

YourSportz
Seller: João Henrique Vezzaro, operating under the brand name YourSportz, based in Canoas, Rio Grande do Sul, Brazil.Business address: Rua Henrique Stefani, 1001, Canoas, Rio Grande do Sul, 92412216, Brazil.
Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793

Cookie Policy

Last updated: October 14, 2026

This Cookie Policy explains how YourSportz may use cookies and similar technologies on its website.

1. What Are Cookies?

Cookies are small files stored on your device by a website. Similar technologies may be used to support website functions, remember preferences, measure activity, or support advertising.

2. Types of Cookies

Depending on the features enabled on our Wix website, cookies may include:

• Essential cookies: Support core website functions, security, checkout, and shopping cart features.

• Preference cookies: Remember settings and choices.

• Analytics cookies: Help measure website traffic and understand how visitors interact with the website.

• Advertising cookies: May measure advertising effectiveness or personalize advertisements where permitted.

The actual cookies used by YourSportz depend on the Wix configuration and the third-party services installed.

3. Managing Cookies

You can manage available cookie preferences through the website's cookie settings, where provided, and through your browser settings.

Disabling certain cookies may affect website functionality. Where required by law, non-essential cookies will be used only after the appropriate consent has been obtained.

4. Third-Party Technologies

Our website may use technologies provided by website, analytics, payment, or advertising services. Those providers may process information according to their own privacy policies and the applicable arrangements with YourSportz.

We will update this policy when our use of cookies or similar technologies materially changes.

5. Contact

For questions about this Cookie Policy, contact:

YourSportz
Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793
 

Contact & Support

YourSportz Customer Support

For questions about products, sizing, orders, shipping, returns, or refunds, please contact us using the channels below.

Email: yoursportzofficial@gmail.com
WhatsApp: +55 (51) 99296-8793
Business hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Brasília - DF (GMT-3).
Typical response time: within 24 hours.

For questions about an existing order, please include your order number so we can assist you efficiently.

For privacy-related requests, include “Privacy Request” in the subject line of your email.

We will make reasonable efforts to respond within our stated business hours and in accordance with applicable legal obligations.

 

About YourSportz

At YourSportz, we believe that shopping for activewear should be simple, convenient, and straightforward.

Our goal is to make it easier for you to find fitness apparel and accessories that fit your lifestyle. We focus on providing clear product information, a straightforward shopping experience, and customer support you can count on.

What We Stand For

1. Carefully Selected Products
We aim to offer a selection of fitness apparel and accessories suited to different activities, preferences, and styles.

2. Transparency
We want you to shop with confidence. That's why we strive to provide clear information about our products, shipping, returns, and store policies.

3. Customer Support
We're here to help with questions about products, orders, and the shopping experience. If you need assistance, our support team is available through our official contact channels.

YourSportz is an independent online store, and we're continually working to improve our products, services, and customer experience.

Contact Us

Email: yoursportzofficial@gmail.com
WhatsApp: +55 51 99296-8793
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Brasília - DF (GMT-3).